Delivery and Shipments:

Your Lark & Berry purchase will be delivered fully insured by our trusted and trackable couriers and beautifully presented in a luxe box, nestled under tissue paper.

Buying as a present? Complimentary gift-wrapping is available at checkout. This includes a signature L&B box wrapped in ribbon, tissue paper, and a branded bag.

Same Day London Delivery

Same Day Delivery is available within 8 miles of our Marylebone shop on orders over £400. Orders must be placed before 2pm and require a signature upon delivery. For urgent requests or stock checks in London, contact us via email, phone or WhatsApp using the chat button on our website.

Please note: Orders requiring next-day delivery in the UK must be placed by 1pm on the preceding business day. Orders placed after 1pm on Saturday will be handed to the carrier on Monday for Tuesday delivery.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and preferred shipping method. Promotions and discounts do not apply to shipping charges unless explicitly stated.

Delivery Times

For in-stock items, estimated delivery times are:

• UK: 1–2 business days
• Europe, USA, Canada, Australia: 3–5 business days
• Rest of World: 3–7 business days

Some items may ship from another location, which can slightly extend delivery times. This will be noted on the checkout page when possible. For specific timing queries, please contact us directly.

Bespoke and made-to-order pieces are fast-tracked and shipped as soon as production is complete.

During high-volume periods (sales, holidays), shipping times may be extended.

Taxes & Duties

We cover import taxes and duties for shipments to the UK, Europe, USA, Canada, Hong Kong, and Mexico.

For other regions, applicable taxes or duties may be payable to your local authorities. We will contact you prior to shipping if restrictions or additional fees apply.

USA customers: While we cover import duties, sales tax may be applied separately depending on your state. These may be invoiced later and are outside of our control.

Track Your Order

You will receive an email with tracking information once your order has shipped. All shipments are insured.

Exchange & Returns

You may return or exchange online purchases within 14 days of receipt. Bespoke and made-to-order items are final sale and deposits are non-refundable.

Items must be returned new and unworn, with tags and original packaging intact. Piercing jewellery must be sealed in its original sterilised pack. Returns that don’t meet these conditions will be refused and returned to you. Gift cards are non-returnable.

Return Shipping: Return shipping costs are the responsibility of the customer unless otherwise agreed. If you are exchanging for an item of equal or greater value, we may waive this fee depending on your region. Please contact us to confirm eligibility.

In-store purchases are eligible for exchange only within 14 days. No refunds are offered for in-store sales.

To complete a return or exchange, a receipt or proof of purchase is required. For assistance, contact us at hello@larkandberry.com.

Refunds (if applicable)

Once we receive and inspect your return, we will notify you by email regarding approval. If approved, your refund will be issued to your original payment method within several business days.

Late or missing refunds:

• Check your bank account
• Contact your credit card provider
• Contact your bank

If you’ve done all of the above and still haven’t received your refund, please email us at hello@larkandberry.com.

Sale items: Only full-priced items are eligible for refunds. Sale items are final sale.

Item Replacements: We only replace items that are defective or damaged. Email hello@larkandberry.com for instructions and send returns to: 52a George St, London, W1U 7EA.

Gifts: If marked as a gift and shipped to you directly, your return will be refunded as a gift certificate. If the gift was delivered to the purchaser, the refund will go to them directly.

Return Addresses:

• UK: Lark and Berry LTD, 52a George St, London, W1U 7EA
• USA: LB CULTURE LLC, 4400 Post Oak, Suite 2250, Houston, TX, 77027

If you're located outside these regions, please contact us for return instructions.

Depending on your location, exchange delivery times may vary. For specific return or shipping questions, email hello@larkandberry.com.

Lark and Berry LTD | Company Number: 10970388 | 52a George St, London, W1U 7EA, UK | +44 7728 240385