Refund Policy

Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your online purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Earrings cannot be refunded due to hygiene reasons.

Additional non-returnable items:
Gift cards

Purchases in store will not be refunded, but can be exchanged within 14 days. 

To complete your return or exchange, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your online return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Just make sure that your items are returned new, unused and are in the same condition as they were when purchased, complete with intact tags and packaging. Please note, tags that have been removed cannot be returned. Piercing items that come in a sterilised pack must be returned in the same unopened pack. Returns and exchanges that do not meet our policy will not be accepted and be sent back to you.

For items sent internationally (outside the UK), there may be a fee to cover the insurance of the shipment back to us. This will depend on the value of the goods. This fee will only be waived if item is returned for exchange.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@larkandberry.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@larkandberry.com and send your item to: 52a George St London GB W1U 7EA.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 52a George St London GB W1U 7EA

If outside the UK and European Union please email us at hello@larkandberry.com and we will give you a USA shipping address or Hong Kong Address.

If your items is eligible we will pay for the return shipping costs as well.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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